Operations Analyst

• Our client, a large energy and utilities company, is currently looking to hire for an operations analyst to join their team in Mississauga, ON! This role will be hybrid 3x days a week in office and 2x days a week work from home Our client is actively seeking an Operations Analyst to join our growing team. The Operations Analyst is responsible for the natural gas, electricity and Home Services enrollment and billing process, with various utilities across the US, and Canada. In addition, this role is responsible for analyzing customer data, and providing detailed tracking and submission results reports on a regular basis, as well as taking an active role in process improvement. As part of the operations team, the Operations Analyst will contribute to corporate and departmental projects as required, or requested, and play an active role in contributing to the Operations department’s achievement of goals and metrics.
  
  
  

Overall Accountabilities

Customer Accounts Administration:

• Perform the operational work for natural gas, electricity and Home Service, as well as any other products developed for our markets, including:
• Daily customer enrollment activities including contract processing, enrollments, price changes, de-enrollment, billing, settlement and enrollment rejections with the utilities.
• Effective handling of all customer data, including confidential account information, meter data, and billing information.
• Transaction processing, data clean up and integrity, and follow up with customers and utilities on complex account issues.
• Manage customer renewal process for all customers.
• Address queries from other departments regarding enrolments.
• Support the Manager and team lead in performing, and adhering to administration processes related to customer contracts, in response to customer requests.
• Assist in improving the efficiency of activities, while ensuring consistent application of policies, procedures, and processes between lines of business and geographic locations, within our markets.
  
  
  

Reporting & Analysis

• Regular reporting to management on enrollment activity utilizing Microsoft Office Excel
• Detailed analyses, based on enrollment reporting, to support business direction and provide insight into trends, etc. of the customer base.
  
  
  

System Operational Activity

• Participate in operations team troubleshooting of technology issues.
• Maintain data integrity for operations.
• Participate in the creation of specifications for process and/or system upgrades and/or changes for operations.
• Maintain relationship with our service providers and when necessary, work with these service providers through any transaction issues.
  
  
  

Key External Contacts

• Power and Natural Gas utilities in jurisdictions of operation
• EDI service provider
• Third Party Billing System
  
  
  

Key Internal Contacts

• Information Technology team
• Accounting teams
• Portfolio team
• Customer Service team
  
  
  

Education, Experience, Skills & Capabilities

• Undergraduate degree in science, engineering, computer science, business or other relevant discipline
• 2+ years of high volume transactional operations experience, ideally in the retail energy industry, or other regulated industry, such as insurance, or telecommunications.
• Experience with utility interactions, data management, and process management.
• Advanced level proficiency in Microsoft Word, Excel, Access, and Visio.
• Ability to analyze customer data, develop reports, and provide detailed findings.
  
  
  

Qualifications

• 2-4 years of back office Canadian operations experience (ideally within billing/invoicing/finance). Candidate must have experience working in high volume transactional environment
• Proficiency in Microsoft Office Suite – specifically Excel (ability to use data organization/manipulation functions such as VLOOKUP, Pivot Tables, etc.)
• Ability to analyze customer data, develop reports, and provide detailed findings.
• Strong Communication & Collaboration Skills (English - written and verbal)
  
  
  

Nice To Have

• Experience with analytics (Power BI)
• Team mindset – work independently but collaborate with other within the department and with other departments
• Attention to detail: this role involves billing accuracy, setting up pricing with utilities, reconciling payments, and generating and sending invoices to customers.
  
  
  

Pay And Benefits

The pay range for this position is $60000.00 - $70000.00/yr.

Workplace Type

This is a hybrid position in Mississauga,ON.

À Propos De TEKsystems

Nous sommes partenaires dans la transformation. Nous aidons les clients à activer des idées et des solutions afin de profiter d’un nouveau monde d’opportunités. Nous sommes une équipe solide de 80 000 personnes, nous travaillons avec plus de 6 000 clients, dont 80 % faisant partie du Fortune 500, partout en Amérique du Nord, en Europe et en Asie. En tant que chefs de file de l’industrie des services technologiques complets, des services aux talents et des applications du monde réel, nous travaillons avec des leaders progressistes pour favoriser le changement. C’est le pouvoir d’un vrai partenariat. TEKsystems est une société du groupe Allegis.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.