Operations Associate (Calgary)

Hermès Canada

A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 20,000 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.

Hermès Canada has had a presence in Canada since 1987 and has over 100 employees, across four stores, located in: Toronto, Montréal, Vancouver, and Calgary, as well as our e-commerce activity, and corporate office. Family is at the heart of Hermès. At Hermès Canada, we are committed to being a Maison for All, a home where we make efforts to generate, support and advance the values of diversity and inclusion, both within our own walls and in the wider world. We look to create a diverse workforce of talented and unique individuals with different backgrounds, skillsets and worldviews that will enrich our family. We support our individual team members’ personal and professional success through a culture that values equality, individuality, and fairness and through an environment where individuals can thrive and feel comfortable being their authentic selves.

The Opportunity:

The Operations Associate is responsible for managing inventory in our Calgary store and reports to the Operations Manager. The primary duties include receiving items into store inventory accurately and efficiently on the day it arrives and shipping as per our standards and processes. All records are to be accurately maintained in the appropriate systems. The Operations Associate supports management in organizing, conducting and reconciling cycle and full inventory counts.

Day to Day Responsibilities:

• Perform day-to-day operations and inventory controls for perfect stock accuracy.
• Process all receiving, transfers, shipments and returns while aligning physical and IT systems.
• Manage the daily replenishment of all storage areas on the sales floor (products and packaging).
• Assist your Stock Manager in the follow-up and correction of negative stock as needed.
• Prepare for and perform inventory and cycle counts as required.
• Product scanning and investigation of discrepancies.
• Propose corrective actions to improve future inventory/cycle count results and minimize discrepancies.
• Ensure storage rules, stock procedures and best practices are followed and raise concerns to your manager when necessary.
• Develop detailed knowledge and mastery of all stock-related processes and tools.
• Work in constant cooperation with the full store team.
• Contribute actively to team meetings organized by the Operations Manager and as required during morning briefs report on operational issues and stock related KPI’s.
• Actively maintain the quality of stockroom organization.
• Other related duties.
  
  

Requirements:

• Minimum 2 years’ experience in store operations.
• Highly organized, detailed and reliable with demonstrated ability to anticipate, organize and prioritize related work.
• Service-oriented, proactive to suggest improvements and a team player.
• Clear, concise communication skills
• Ability to follow procedures.
• Demonstrated problem solving skills.
• Ability to stand, bend, crouch, and lift up to 20 kg.
• Proficient with Excel / IT tools.