Regional Service Agent

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

This position is responsible for handling basic to complex telephone/email/chat/fax inquiries from internal and external customers in an efficient, professional, and accurate manner. Provides customers with product knowledge and resolves customers concerns. Utilize functional expertise and knowledge of the business to support, develop and lead new initiatives, and maximize growth and profitability of the business.

Key Responsibilities

• Provides support for customers by handling inquiries via calls/emails/chats, and demonstrates knowledge, understanding and experience to handle volume of internal and or external customer inquiries may include escalations
• Inputs and tracks into the appropriate databases
• Collaborates with other areas to identify, analyze, and improve processes
• Engages, inspires, educates and mentors, new hires and incumbents
• Assists in identifying process improvement opportunities
• May act as a liaison to other departments where follow-up will be required to meet customers needs
• Project Management: To initiate, execute, communicate and document projects as needed
• Resolves complex questions/concerns and refer other inquiries to appropriate areas as needed
  
  

Education

• High School Diploma or GED (Preferred)
  
  

Experience

• 0-2 years experience (Preferred)
  
  

Supervisory Responsibilities

• This job does not have supervisory duties.
  
  

Education & Experience (in lieu)

• In lieu of the above education requirements, an equivalent combination of education and experience may be considered.