Sr. Manager, Software Development, Agentic Marketing Automation

Description

Are you passionate about creating a world-class customer experience for deals and promotions? Excited by the potential of AI and autonomous systems to reinvent how Amazon discovers, curates, and presents compelling offers to millions of customers? Amazon's retail business runs on a foundation of hundreds of thousands of promotions and events every year, and this team owns the core customer experience for them. We are on a mission to build the world's most intelligent and automated promotions platform, delivering a seamless and engaging deals experience for customers while enabling our business to operate at unprecedented speed and scale.

As the Senior Manager for Deals & Promotions Automation, you will lead a multi-disciplinary organization of Software Development Managers (SDMs), Software Development Engineers (SDEs). Your charter is end-to-end: you will own the core customer experience (CX) for Amazon Deals, the instrumentation that measures its effectiveness, and the underlying agentic platform that automates the creation and management of the promotions CX. You will lead the teams that build both the customer-facing features and the backend orchestration services that use AI agents to autonomously plan and execute promotional events. Working closely with product and business leaders across Amazon, you will define a bold 3-year vision for the future of Amazon's promotional experiences. We are looking for a deeply technical, customer-obsessed leader with a passion for building intelligent systems that directly delight customers and drive massive business growth.

Key job responsibilities

• Hire, develop, and inspire a world-class, multi-disciplinary team of managers, engineers, and scientists responsible for both CX and backend automation.
• Own and innovate on the core customer experience (CX) for Amazon Deals and Promotions, using deep instrumentation and data to drive decisions and improve customer engagement.
• Define and drive a multi-year technical strategy to evolve our promotional capabilities from manual configuration to full, agentic autonomy.
• Function as a 'leader of leaders,' mentoring and growing other managers and senior technical leaders within the organization.
• Champion the application of AI technologies, including Large Language Models (LLMs) and Reinforcement Learning, to solve complex challenges in offer curation, pricing, and presentation.
• Partner with senior business stakeholders to translate business goals into a cohesive roadmap that encompasses both customer-facing features and backend automation.
  
  

Basic Qualifications

• 10+ years of engineering experience
• 5+ years of engineering team management experience
• 10+ years of planning, designing, developing and delivering consumer software experience
• Experience partnering with product or program management teams
• Experience managing multiple concurrent programs, projects and development teams in an Agile environment
  
  

Preferred Qualifications

• Experience partnering with product and program management teams
• Experience designing and developing large scale, high-traffic applications
  
  

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary for this position ranges from $214,200/year up to $357,800/year. Salary is based on a number of factors and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. Applicants should apply via our internal or external career site.


Company - Amazon Development Centre Canada ULC

Job ID: A3018089