Support Technician

About Gap Inc.

Our past is full of iconic moments — but our future is going to spark many more. We're looking for the people who'll help make our next decade just as revolutionary as our first five. If you're one of the super-talented who thrive on change, aren't afraid to take risks and love to make a difference, you're the right fit. Come grow with us.

About The Role

The Support Technician works in a Distribution/Fulfillment Center environment. This role monitors and controls computing systems and associated peripheral devices to ensure continuous and effective operation; determines equipment setup and procedures for running such equipment. This role is a generalist for support needs for the business operations.

What You'll Do

• Provide second level technical support to internal customers’ workstations, peripherals, RF devices, Thin Clients and associated systems.
• Resolve reported problems related to hardware, operating systems, applications, security/software updates, materials handling systems, and configuration issues.
• Utilize technical knowledge and understanding of end-user and infrastructure systems to work on projects and participate on technical project teams.
• Understand customer group’s objectives and how their work can help the business realize its goals or, in the event of problems, adversely affect their productivity.
• Support the installation of new end-user and infrastructure systems and upgrades.
• Create or modify procedures to solve problems, some of which may have no existing policies or processes.
• Interface with all levels of IT management in business terms.
  
  

Who You Are

• Current IT Support Experience. Prior Warehouse Operations and Enterprise environment Technical Support a plus
• Proven quality analytical, organizational, oral and written communication skills.
• Proven history of consistent execution of delegated work and quality performance within a team.
• Proven ability to learn new technologies quickly and analyze problems effectively.
• Possess Operating Systems troubleshooting skills in: Microsoft Windows, OS X, Linux operating systems and mobile platforms.
• Basic Experience in hardware troubleshooting skills: PC, MAC, Mobile Devices, Thermal label printers, HP / Dell / Ricoh printers, IP Networks, RF Devices, Thin Clients and Wireless
• Basic industry certifications such as CompTIA A+, CompTIA Network+, or equivalent certification or education preferred.
  
  

Benefits at Gap Inc.

• Merchandise discount for our brands: 50% off regular-priced merchandise at Gap, Banana Republic, Old Navy and Athleta, 30% off at Outlet, and 10% off markdowns at Gap, Banana Republic and Outlet.
• Competitive Paid Time Off plans.*
• Company match for donations and volunteer time*
• Registered Retirement Savings Plan
• Employee stock purchase plan.*
• Medical, dental, vision and life insurance.*
• Virtual health care 24/7*
• Maternity/Parental Top Up.*
• See more of the benefits we offer.
• For eligible employees
  
  

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.